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Failed ‘5 Stars’

June 22, 2010

Before I start my lengthy posts on some significant events on the past few weeks, allow me to share this funny conversation during our stay in KL for mom’s convocations…

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Location: Our room in the Legend Hotel (supposedly a 5 star hotel…)

Time: 2 something in the afternoon, 19th June 2010

Context: The room’s TV was showing jumpy images, so Dad decided to call the hotel’s customer service.

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Receptionist A: Good afternoon, this is customer service, may i help you?

Dad: Hello, this is room 1933. I think we are receiving bad reception for our tv.

Receptionist A: Is that so, please press 5 to be redirected to the technicians.

Dad: Ok… Thanks. *pressed 5*

Receptionist B: Hello, may I help you?

Dad: Yea… we called about our bad TV reception. Do you think you can come check for us?

Receptionist B: Ok. Please wait. Erm… Please press 2..

Dad: Uhuh… O..K….

Me: (at the side) Why are they passing you around? This should be just a simple call!!!

Receptionist C: Yes, may I help you?

Dad: (Trying to be really patient) I called about my tv’s bad reception, and they asked me to call here.

Receptionist C: Which receptionist would you like to file a complaint against?

Dad: Huh???

Receptionist C: Sir, you called about a bad receptionist?

Dad: No no no… My tv is having bad reception… Argh.. Forget about it… Our tv is not working.

Receptionist C: Ohhh… I see… We will send a worker up soon.

Dad: (Finally) Thanks…

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Yea.. Like WTH right?

Seriously, 5 stars my foot. The hotel was far from being impressive and the service was bad. We nearly couldn’t even checked in because of the novice receptionists. And I came upon two rude concierge assistants who had alter egos when they see those with fairer skins …The walls were thin and really there was nothing to shout about…

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Never gonna go back to the not-so-legendary-place again………………..

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One Comment leave one →
  1. June 22, 2010 11:26 pm

    It’s just Malaysian hotels la~~
    It seems that Malaysians are either interpersonally retarded or the hospitality establishments are hiring the wrong people.

    Then again, if you’re white & you carry a white accent, you might be treated differently.

    Malaysians are probably only hospitable to foreigners.

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